We accept returns within a month of the receipt of purchase provided. We only accept returns for manufacturing issues.

We do not accept returns for change of mind, or any of the following problems that may occur but are not limited to;

scratches, dents, gouges, cracks etc that prevent the item from working as it is supposed to
water damage, issues arising due to sand or corrosion due to salt water.
any issues arising due to juice leaking as this is most commonly due to the device being kept in a hot area and the juice if hot will expand due to the pressure created, seeping through the head and into the igniting point. In most cases this is seen with pod systems and once the head is replaced and the body cleaned, it will most often work with a new head. If this has happened to your device we will not accept it for a return as it is a user issue.

If you believe your item is faulty with a manufacturing issue please send back to us so we can provide an assessment on the device and issue a refund/ exchange.

Send to:

Vapers Den Mooloolaba

2/22 River Esplanade,

Mooloolaba, 4557, QLD.

If you have any queries/ issues or are unsure if your item is faulty due to a manufacturing issue or other, feel free to email/ message us with photos/ video and your concerns. In some cases the item is not faulty at all and can either be fixed or the user may just need more information as to why the device may be doing or not doing a specific thing.

Call/ message us on 0434598762

Email us at vapersden@outlook.com

We are here and happy to help!